Help Center

Store & Shipping

Shipping

How much is shipping?

Why didn't my order come together in one package?

Do you ship internationally?

How long will my order take to be delivered?

Tracking shows the item was delivered but I didn't receive it.

How do I track my package?

Why can't I track my order online?

Why is my shipment status not updating?

Help! There's a problem with my shipment!

What if I provided a wrong shipping address?

TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?

What about customs charges?

Payment

Payment Methods

How can I pay for my order?

What currency is displayed on the website?

Payment issues

Why won't my payment go through?

I have a coupon code but it wasn't applied!

Orders

Ordering products

How do I place an order?

Oh no! I need to modify or cancel my order!

Refunds and Returns

I received a damaged/defective item, what do I do?

What is your Refund Policy?

I haven't received my refund!