COVID-19 has presented challenges to shipping and logistics providers worldwide. Affordable international air freight uses spare capacity on passenger flights to transport goods, and with travel to most countries suspended, this has obviously affected shipping and delivery times.
To deal with this, we have switched to working with freight forwarders that do not depend on such flights to deliver. However, these shipping companies have seen a large increase in volume, and as such may still take longer than normal to deliver parcels.
They are currently delivering items, and our data suggests their delivery times can be significantly delayed by 7 to 60 business days depending on the area you live in as well as the customs clearance speed in the area.
During this time, we will do our best to get your order to you ASAP, but we currently cannot guarantee delivery times. If your order has not been fulfilled, simply email us to cancel your order.If your order has been dispatched, as long as there has been tracking updates, we consider the items to be in transit and will not refund or resend items within the 60 business days delivery period.
If the items are still in transit after that, we will consider the items lost in transit and provide a full refund or resend.
If your order is to be sent to the following countries, please note that items currently cannot be delivered there due to border closures by their government. If we receive an order bound for these countries, we will hold the shipment until they can be shipped out.
List of countries that currently can not receive parcels (in alphabetical order):
Saint Kitts & Nevis