Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Personalized items
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

The item is to be returned to us at your own cost. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All items are shipped with tracking information. If the tracking information shows that the item was delivered, we will not issue refunds without returns. 

It is advisable to use a sending method with online tracking when returning items. If we have not received the items and there is no evidence to show that the items are being returned, we will not grant a refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@fanduco.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fanduco.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation

We ship items as quickly as possible, usually within 24 hours. If you need to cancel your order, please notify us ASAP. If the item has shipped, we will not be able to cancel your order.

Returns/Exchanges/Cancellation can be directed to: 

support@fanduco.com

You will receive a response within 24 hours of your email.

Package Not Delivered Because Wrong Address Was Entered or Customer Wasn’t Available For Delivery

Here at Fanduco we take price in processing and shipping your orders as fast as possible. While most of our customers appreciate it, this also means that you have to notify us of any errors or changes in your address within 24 hours of placing the order.

We are NOT responsible for orders returned because of a wrong address. We are also NOT responsible for orders not received because the customer wasn't available for delivery. If the tracking information shows the item has been Delivered, we treat the item as such. 

In these cases, we encourage you to work with your local post office to retrieve your package. Unfortunately, we cannot communicate with the post office and/or other organizations on your behalf.

In certain cases we may attempt to mitigate the situation by offering you a replacement product at a discounted price; this will be determined on a case by case basis.