Hi there, thank you for your interest in Fanduco!
We source for and ships items worldwide. Over time, we have started working with workshops and other manufacturers who sources materials from China, as well as shipping some of our products from there. This keeps production and worldwide shipping costs affordable for a small business like ours.
Due to the current situation in China, shipping and production of some items have been delayed unexpectedly.
Affected products ordered in late January till now are experiencing delays in shipment. We expect these products to ship by the week of February 18, although we cannot rule out further delays (we'll keep this page updated).
However, do rest assured that we will ship your orders out as soon as humanly possible once we receive stock and shipping returns to normal, as it will inevitably happen.
If your order is still unfulfilled for over 2 weeks, just get in touch with us with your order number. We'll take an extra 15% off your order for inconvenience caused, and will ship it once the item is available. Or, we will be happy to cancel your order with a full refund for unshipped products.
We understand many of you would like your items ASAP, and we do apologise for any inconvenience caused. Please contact us at firstname.lastname@example.org if you have any concerns.
If you are still considering a purchase, we would like to announce a 10% discount on all orders made during this period regardless of where they are shipped from. Just use the following code at checkout:
This code will be valid until February 29, 2020.
Happy shopping, and we wish all our visitors a happy and prosperous Year of the Rat!